1. Who We Are

HVACGrit ("we," "us," or "our") is a product of SolarFunnels Inc. We provide AI-powered lead management and marketing automation tools for HVAC contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hvacgrit.com, use our platform at app.hvacgrit.com, or engage with our services.

2. Information We Collect

Personal Information You Provide

Name, email address, phone number, and business name when you create an account or request a demo
Billing and payment information when you subscribe to our services
Communications you send to us (emails, chat messages, support requests)

Information from Third-Party Platforms

When you connect your advertising accounts, we may access data from:

Meta (Facebook/Instagram): Ad account ID, campaign performance data (impressions, clicks, spend, conversions), ad creative data, audience information, and page data. We access this data through the Meta Marketing API in accordance with Meta's Platform Terms and Developer Policies.
Google Ads: Ad account ID, campaign performance data, keyword data, ad creative data, and conversion data. We access this data through the Google Ads API in accordance with Google Ads API Terms and Conditions.

Automatically Collected Information

Device information (browser type, operating system, device type)
IP address and approximate location
Usage data (pages visited, features used, time spent)
Cookies and similar tracking technologies

Lead Data

When you use our lead management tools, we process data about your prospective customers ("leads") including names, phone numbers, email addresses, service requests, and communication history. You are the data controller for your lead data; we process it on your behalf as a data processor.

3. How We Use Your Information

To provide, maintain, and improve our services
To monitor and report on your advertising campaign performance
To create, manage, and optimize advertising campaigns on your behalf
To manage your leads and automate communications
To process payments and manage your subscription
To send you service-related communications
To provide customer support
To detect and prevent fraud or abuse
To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: Third-party vendors who help us operate our platform (hosting, payment processing, email delivery, analytics)
Advertising platforms: Meta and Google, only as necessary to manage your connected ad accounts on your behalf
Legal requirements: When required by law, regulation, legal process, or governmental request
Business transfers: In connection with a merger, acquisition, or sale of assets

We do not use data obtained from Meta or Google advertising APIs to build advertising profiles, provide data to advertising networks, or for any purpose other than providing our services to you.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Advertising data obtained from Meta and Google is retained only for the duration of your active subscription and is deleted within 30 days of account termination or disconnection of the advertising account.

6. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication and access controls
Regular security assessments
Limited employee access on a need-to-know basis

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Object to or restrict processing of your information
Data portability
Withdraw consent at any time
Opt out of marketing communications

To exercise any of these rights, contact us at privacy@hvacgrit.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

9. Meta Platform Data

Our use of information received from Meta APIs adheres to the Meta Platform Terms, including:

We only use Meta data to provide and improve our services to you
We do not transfer Meta data to third parties except as necessary to provide our services
We do not use Meta data for purposes unrelated to our services
We do not use Meta data to build or augment user profiles for advertising
You can revoke our access at any time through your Facebook Settings

10. Google Ads Data

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

We only use Google Ads data to provide and improve our services to you
We do not transfer Google Ads data to third parties except as necessary to provide our services
We do not use Google Ads data for serving advertisements
We do not allow humans to read your data unless required for security purposes, required by law, or with your explicit consent
You can revoke our access at any time through your Google Account settings

11. Cookies

We use cookies and similar technologies to:

Keep you signed in
Remember your preferences
Understand how you use our services
Improve our services

You can control cookies through your browser settings. Disabling cookies may affect functionality.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

SolarFunnels Inc. (dba HVACGrit)
Email: privacy@hvacgrit.com
Website: hvacgrit.com